My Account

With your online account, you will be able to:

- Follow the progress of your order.
- Find details of your online purchases.
- Manage and change your personal information.
- Submit reviews about our products
- You can also take advantage of all the benefits of our Club Clarins Loyalty Program.

All information provided is strictly confidential. It will be used exclusively by internal departments at Clarins for the sole purpose of making a delivery or serving you better and will never be passed on to third parties. In accordance with the French law "Informatique et Libertés" n° 78-17 as of January 6, 1978, you have the right to access, rectify, oppose and delete data that concerns you by contacting Clarins. To do this, please contact us by filling in our contact form.

- To create an online account, hover your mouse to the “My Account” icon and click the “Log in”.
- Then enter your email address and click on continue.
- Enter your first and last name and your preferred password in accordance with security standards.
- Add your phone number and Date of Birth (optional).
- You may choose to opt in to our Newsletters or WhatsApp announcements to be on top of our latest offers and benefits.
- You can also subscribe to our Club Clarins Loyalty Program to take advantage of all our member’s benefits.
- Click on “Create an Account”.
- Congratulations! You should then be receiving an email confirmation about your Clarins account.
- Now, you are ready to place your first online order.

Don't forget to use our welcome offer! Use WELCOME10 to get 10% OFF your first online order.

Your personal account on Clarins.com will not automatically be created when you make a purchase in a Clarins Boutique.

If you provided us with your email address when you made your purchase in-store, it is easy to create your personal account on ae.clarins.com. Your email address will automatically be recognized when you enter it in the login form, and you will receive an email to activate your account. If at the time of purchase you did not provide them your email address, you will need to create your personal account on ae.clarins.com.

We attach great importance to respecting the privacy of users of our website and complying with the legal provisions in force.

You will find a space dedicated to our complete privacy policy via this link, covering the following topics:

When do we collect your personal data?
What personal data do we collect?
Why is your personal data collected?
With whom do we share your personal data?
How do we protect your personal data?
What is our policy on minors?
What is our policy on cookies?
How is the content you share on social networks using our hashtags managed?
How long is your personal data held?
What are your rights regarding your personal data and how to contact us?

You can reset your password from the "My Account" section.

Just fill in your email address and click on “continue” to get to the password section. Click on the “Forgot your password” link and re-enter your email address to submit. A link to reset your password will be sent to your email address.

Please note: for security reasons, this link will only be valid for 30 minutes.

Have you changed your name, delivery address or email address?

You can update all your personal information by logging in to the "My Account" section, then clicking "Profile" and finally "Personal Details":

You will then be able to choose which information to update:

Staying connected with us and learning all about the Clarins universe!

Because Clarins likes to bring a smile to your face all year round. You’ll have access to lots of advantages:

Exclusive offers
Special gifts
Clarins news about our products and services
Don't wait any longer - sign up today! Go to the bottom of our homepage:

We're sorry to see you go...

To unsubscribe, simply click on the unsubscribe link at the bottom of one of our newsletters.

If you have created an online account, you can also do this from your account. Go to "My Account” and click "My Personal Information".

You will be able to unsubscribe from all or some of our communications:

We are sorry that you wish to delete your Clarins account.

For us to delete your account online, we ask you to contact our customer service team via our contact form.

Proof of identity will be requested for security reasons.

Just want to change your email address? Go to the section "Change my personal information"

In line with applicable regulations, you have the right to access, rectify, delete and transfer information concerning you, as well as the right to oppose to and restrict its processing. You may withdraw your consent at any time. You can also provide guidance for storing, deleting and disclosing your personal information after your death.

To exercise these rights, send us a request with proof of your identity:

By emailing our customer service team;
By post to the following address:
Clarins France
12, avenue de la Porte des Ternes
75017 Paris
France

We will inform you of the measures taken following your request as soon as possible and within a maximum of one month of receipt of your request. However, we reserve the right not to take action on requests that are manifestly unfounded or excessive.

For more information, please read our Privacy Policy.