Delivery & Returns

Have you changed your mind?

Your satisfaction is of the highest importance to us, and we're pleased to give you the option to return your order free of charge purchased on ae.clarins.com within 14 days of the date of initial dispatch.

The process is very simple. In case of damaged, defective or incorrect item, please contact our Customer Care to arrange the pickup.

Terms & Conditions

• Products must be returned in their original condition. We are unable to accept items back that have been opened or used unless the product is damaged or defective.
• We will not be able to process a refund for any return received outside the 14-day period.
• This policy exclusively pertains to online purchases made at ae.clarins.com. We are unable to accommodate returns for items purchased from any other outlet.
• Your original delivery cost will not be refunded.
• Your return request will be processed within 3-5 working days.
• Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
• When initiating a return, please ensure to include any associated gifts received with your purchase, such as miniature products, samples, or accessories. These gifts are provided when you meet the qualifying spending threshold of the current offer.

We wish to ensure your complete satisfaction while shopping online, and we will gladly accept your return free of charge purchased on ae.clarins.com within 14 days from the date of initial dispatch.

The process is very simple: Simply contact customer care at customercare.me@clarins.com to arrange the pickup with Quiqup/Aramex within 2 working days.

The item(s) must be returned in their original conditions. We are unable to reimburse items back that have been opened or used unless the product is damaged or defective.

Follow the instructions outlined in Returns Policy and Procedure section.

Returns are processed and refunded by our team within 3-5 working days of receipt of your package at our warehouse.

You will see the refund appear in your account within 7–14 working days if you paid using a bank card or Apple Pay. Refunds processed through Tabby or Tamara are typically immediate.

If your package has been returned to the warehouse but you haven’t received a refund confirmation email within 5 days, kindly contact our customer service team at customercare.me@clarins.com or via our contact us page.

Please have your order number ready to facilitate your request.

The refund will be credited back to the original method of payment, whether it's a credit, debit card, Apple Pay, Tabby or Tamara used for the initial purchase. You'll receive a refund equivalent to the returned product(s) value once the return has been received and processed. Please note that shipping costs are non-refundable. For further details, kindly refer to our Returns Policy and Procedure.

We only process exchanges for damaged products. To initiate an exchange, customer care will arrange the pickup with Quiqup/Aramex within 2 working days. Once the item is received and verified, we will arrange for a replacement to be sent to you, completely free of charge.

Your satisfaction is our top priority, and we are delighted to offer you the opportunity to return your order at free of charge.

We offer :

• Same day delivery with Quiqup (DXB, SHJ, Ajman, AUH) – Available everyday on all orders placed before 12pm with AED 20 delivery fee.
• Next day delivery with Quiqup – Available everyday on all orders placed after 12pm to midnight with AED 20 delivery fee.
• Standard delivery with Quiqup – Available everyday on all orders placed after 12pm to midnight with AED 20 delivery fee.
• Free shipping for orders more than AED 250 in UAE and AED 450 for Oman and Bahrain.

When you log in to your Clarins.com account, you will have access to an address book which allows you to register a different delivery address from your billing address.

When you place your order, simply select the delivery address of your choice.

Sending a gift? No problem! The package will be delivered to the address indicated. You may also choose the option to add a gift message or gift wrapping free of charge on the check-out.

Absolutely! Please contact customer care to arrange pick up of your order by our courrier to return to our warehouse.

Unfortunately, you will not be able to change the address after making your order, please contact customer care to make the change at customercare.me@clarins.com.

An order dispatch email will be sent to you as soon as your package is picked up by our delivery partner. You will find the tracking number and a link to track your Clarins order in the email.

If you have created an account, you can also click on the "Track Your Order” link in the "My Account" section.

• Same day delivery with Quiqup (DXB, SHJ, Ajman, AUH) – on all orders placed before 12pm.
• Next day delivery with Quiqup – on all orders placed after 12pm to midnight
• Standard delivery to Oman and Bahrain with Aramex (2 - 5 business days).

An email dispatch confirmation is sent as soon as your package has been picked up by our delivery partner. If you have not received this email, kindly check your junk mail.

If this is not the case, we invite you to go to "My Account", then to "My Orders", and in "My Products and Samples", you will find :

- Your order status
- Summary of products ordered
- A link to "Track Your Order"

Returns are processed and refunded by our team within 3-5 days of receipt of your package at our warehouse.

You will see the refund appear in your account within 7–14 working days if you paid using a bank card or Apple Pay. Refunds processed through Tabby or Tamara are typically immediate.

If your package has been to the warehouse but you haven’t received a refund confirmation email within 5 days, kindly contact our customer service team at customercare.me@clarins.com or via our contact us page.

Please have your order number ready to facilitate your request.

If the delivery partner was unable to deliver your package, your package will be returned to us.

All returned packages are subject to a refund. We therefore advise that you place a new order.

No, we can’t offer an exchange in the boutique for an order made online.