Help

Welcome to Clarins Help!

Here you will find answers to your questions about shopping at www.clarins.com, your order, payment options and more. Simply select from the categories below to view answers.

 

 

For all order and website questions
Contact our Clarins.com Customer Service team
Sunday to Thursday 9:00am – 6:00pm (excluding bank holidays)
Please allow at least 72 hours for a response to your enquiry
 

  • Help you place your order
  • Order tracking
  • Comment or complaint about your last order
  • Question about the website
  • Question on an Online promotion
  • Subscribe or unsubscribe from the Clarins newsletter
  • Returns policy
  • Question on Clarins Online loyalty scheme
Call us at 800 CLARINS (800 2527467)
Or email us at customercare.me@clarins.com

 

For general information on our products
Contact our Clarins Customer Relations team
Sunday to Thursday 9:00am – 6:00pm (excluding bank holidays)
 

  • Product Information
  • Information on Clarins Skin Spas and treatments
  • Details on product ingredients

Call us at 800 CLARINS (800 2527467)
Or email us at customercare.me@clarins.com

Please note, we are unable to send out samples upon request. We invite you to have a consultation with our specialists in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.

 

Did not find your question?

To speak to our customer care
representative, give us a call at 800 CLARINS (800 2527467)

Sunday to Thursday 9am to 6pm
(Excluding holidays)

or

Alternatively, you may also
Email us at customercare.me@clarins.com