Product & Brand

You may cancel or modify your treatment up to 24 hours before the date of the appointment.

In case of cancellation or changes in the 24 hours before the appointment, the cost of the reserved treatment registered to your card, corresponding to a deposit, will be debited.

Yes, you can choose the beauty expert, except for treatments in the Open Spa category.

However, please be aware that in the case of unforeseen circumstances, your treatment may be handled by a different beauty expert to the one requested during booking. If such an event occurs, you will be informed in advance where possible.

It’s important to respect the time of your appointment.

With the aim of providing optimal relaxation and satisfaction, we ask you to arrive at least 15 minutes before your appointment starts. This will allow you to get ready, relax, and fully enjoy yourself from the beginning of your treatment. This will also give us time to run through your specific needs on the day.

In case of lateness, we may need to cut your treatment short.

Does this information answer your question?

If you are pregnant, we recommend waiting for the 13th week of pregnancy before booking your treatment and asking your doctor for advice. We provide body and face treatments specially designed for new mums and mums-to-be.

For any other situation, please let us know about any contraindications that could interfere with your treatment. If in doubt, please consult your GP before making any booking.

The Clarins Spa is not a medical environment and the treatments provided there are aimed solely at your wellbeing.

To purchase a Clarins product, you can place your order directly on our website or find your closest Clarins store on our "Find A Store" section.

The Clarins Group has a dedicated website which offers job and internship opportunities in France and abroad. You can access this by clicking HERE.

On this website, you can create your candidate space, upload your CV and view the available offers.

Application methods specific to each product let you get the most out of them.

You can find application tips on each product page at Clarins.com.

Application videos are also available in the Beauty School section.

Be inspired and let your beauty radiate. Whether you're looking for make-up or face care products, there are lots of videos waiting for you!

Discover our expertise and advice through a Clarins Beauty Consultation.

START YOUR BEAUTY CONSULTATION NOW
Your Clarins Beauty Consultation guides you through our product lines and helps you create your own tailored beauty programme.

You'll get answers to a variety of questions about your skin, your concerns, your preferences and the type of products you are looking for.

You will then get a list of products which are ideal for your beauty ritual, along with recommendations for a particular occasion or event.

Your Skincare Routine will be created and stored in your Clarins profile, in the "Beauty Consultation" section. You can even print it out!

Your profile not only contains product recommendations, but also application advice.

You will find natural active ingredients and other components in our products. Find descriptions for our main active ingredients as well as the relevant product ranges here.

To find out the composition of our products, we invite you to consult the product data sheets on our website. The full INCI list can be found at the very bottom of the page in the ingredients section:

We are not able to send samples directly to you by post.

However, you can discover our products:

• At our authorised sellers (perfumeries, pharmacies and department stores). The addresses closest to you are available here.

• In one of our Clarins stores, where you can try out our products and have a personal consultation.

• On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products, subject to availability.

Clarins answers all your most pressing questions in its Beauty FAQ!

From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.

You would like to share the Clarins brand on your website and we thank you for your interest. First, it is mandatory to be a reseller at a physical point of sale where the Clarins brand is sold. If this is the case, we invite you to send your request to dima.saad@clarins.com.

You wish to sell products from the Clarins brand and we thank you for your interest. In France, Clarins sells its products exclusively through selective distribution, which includes perfumeries, department store stands and some pharmacies. Opening a Clarins account at your point of sale requires a visit from one of our sales representatives who will check whether your point of sale meets the criteria defined by Clarins. We invite you to send your request, via LRAR (registered letter with acknowledgement of receipt), to the Clarins France Sales Department, 12 avenue de la Porte des Ternes, 75017 Paris.

You want to use Clarins products in a professional setting and we thank you for thinking of Clarins. However, our distribution agreement on the French market does not allow us to respond favourably to your request. Clarins sells its products exclusively through selective distribution, which includes perfumeries, department store stands and some pharmacies.

You wish to sell products from the Clarins brand and we thank you for your interest. We invite you to consult the Global Presence section on our Clarins Group website which lists the countries where our brand is sold. You can also contact the Clarins Group directly by email dima.saad@clarins.com.

You are a hotelier and would like to make Clarins products available to your customers. We thank you for your interest and invite you to send your request to dima.saad@clarins.com.

Clarins answers all your most pressing questions in its Beauty FAQ!

From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.

You have asked to be sent samples and promotional items for your event.

We regret that we are unable to respond favourably to your request.

These are exclusively reserved for our Clarins stores, stands and authorised sellers.

If you would like to test some of our products, we recommend that you discover our Clarins box!

Throughout the year, Clarins offers complete skincare and make-up routines for your skin. Subscription-free Clarins beauty boxes, just for you!

We are not able to send samples directly to you by post.

However, you can discover our products:

• At our authorised sellers (perfumeries, pharmacies and department stores). The addresses closest to you are available here.

• In one of our Clarins stores, where you can try out our products and have a personal consultation.

• On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products, subject to availability.

If you are interested in joining the Clarins test panel, you can apply by contacting : LES LABORATOIRES CLARINS Evaluation Laboratory 5 rue Ampère 95300 PONTOISE Tel: 00 33 (0)1 34 35 15 28 (Mondays only)

You would like to ask Clarins for help with your event and we thank you for reaching out to us. The Clarins Group is currently very committed to numerous partnerships. We invite you to send your enquiry by email to dima.saad@clarins.com

You have asked to be sent samples and promotional items for your event. We regret that we are unable to respond favourably to your request. These are exclusively reserved for our Clarins stores, stands and authorised Clarins sellers.

You are requesting a collaboration with Clarins and we thank you for your interest. We invite you to send your partnership proposal directly by email to: youssef.elsahli@clarins.com

Clarins is pleased to answer all your most pressing questions in its Beauty FAQ.

From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.

We love reading your thoughts! Please do not hesitate to share your experiences with us after using our products.

Go to the product page, "Reviews" section and then "Write A Review".

A window will open where you can fill in the short form and click "Post Review". Your opinion will be subject to moderation by our team before publication.

All your comments about Clarins products will be stored in your account at www.clarins.com.

Despite the care we take to deliver the highest quality products, you have encountered a problem with one of our products.

Please write to us via our contact form and we will quickly respond with the most suitable solution.

Our HydraQuench Tinted Moisturiser SPF15 is currently out of stock in all our outlets worldwide.

This is because one of the ingredients necessary for its composition is unavailable.

Unfortunately we cannot give you a precise date when this product will be back in stock, but we estimate this will be in the second half of 2020, the original date of November 2019 having been moved back.

We would like to reassure you that your favourite treatment will not be reformulated.

We are sincerely sorry for this unusual delay which was beyond our control.

Does Clarins T.R.U.S.T. platform apply to both skincare and makeup products?
For now, Clarins T.R.U.S.T. platform only applies to skincare products. The roll out of Clarins T.R.U.S.T. will be progressive, but as a priority, Clarins has made the decision to incorporate ingredients in skincare formulas over the short term.

Does Clarins T.R.U.S.T. apply to all product formats (including samples and sachets…)?
Information provided on Clarins T.R.U.S.T. is valid only for full-size products.

Why isn’t Clarins T.R.U.S.T. applied to packaging?
Clarins T.R.U.S.T. platform will be rolled out across several phases. In the short term, Clarins has prioritized the ingredients in our skincare formulas.

Will all of Clarins’ skincare products be included?
Clarins T.R.U.S.T platform is based on blockchain technology, which only applies to products manufactured by Clarins. Our goal is to incorporate all of our skincare products into Clarins T.R.U.S.T. by 2025, with the exception of subcontracted products manufactured by independent companies. We work with subcontractors when product development requires a savoir-faire or specific processes that cannot be carried out at our site in Pontoise. All of our subcontracted products respect the same strict quality criteria as products developed internally.

Will all ingredients in product formulas be traceable on Clarins T.R.U.S.T.?
For now, Clarins T.R.U.S.T. platform only applies to plant-based ingredients - the basis of our responsible sourcing. Information about other ingredients in the formula - such as preservatives, texture agents or sunscreens - are detailed for each product on the Clarins website.

Will all of the plants in Clarins’ Herbarium be traceable?
Long-term, we aim for all of the plants in Clarins’ Herbarium to be traceable via Clarins T.R.U.S.T. platform.

Why do some plants have two different origins?
To protect our harvests from possible inclement weather, we try to prioritise at least two sources for each plant in our Herbarium. Each of our producers follows strict guidelines established by our experts to guarantee identical quality for all harvested plants, regardless of provenance.

Why doesn’t Clarins source plants only in France?
At Clarins, we prioritize sourcing in France whenever we can. Sometimes, however, only plants from further afield have the specific properties our phyto-chemists are looking for. Sourcing certain ingredients from countries with a low Human Development Index allows us to support a dozen fair trade programs worldwide, in Madagascar and Burkina Faso to name just two. This helps us to encourage local populations to develop their savoir-faire and local economy while respecting local resources.

What does “CCF” (Certified Clarins Farm) stand for?
Partners marked ‘CCF’ meet the highest level of requirements for sourcing our plants, as defined in Clarins’ Charter for Responsible Sourcing available on Clarins.com. The criteria are: certified organic agriculture + traceability right down to the harvest area + a long-term contract between Clarins and the supplier.

Why doesn’t Clarins use only organic ingredients?
The Clarins Charter for Responsible Sourcing is based on criteria used for regenerative farming practices, which are even more demanding those used to guarantee organic ingredients. To be classified as compliant with regenerative farming, the processes and ingredients have to protect the environment while respecting local populations, a commitment in line with the Clarins philosophy.

With that said, Clarins prioritises plant extracts harvested using certified organic agriculture. Currently, 59% of our Herbarium is made up of organic plants. We aim to reach 80% by 2025.

For ingredients that are neither organically grown nor certified organic, we work as much as possible to convert them to organic with our suppliers. In 2021 alone, we have supported and confirmed 13 conversions to organic.

What does the manufacturing date in Clarins T.R.U.S.T. mean?
The manufacturing date refers to the date when the bulk product was packaged. In other words, it is the date your product was filled.

How long is my product safe to use?
At Clarins, the preservation period of all of our cosmetics is set at 36 months when stored in appropriate conditions, unless otherwise noted on the packaging. Check the period after opening [PAO] label (often in the shape of a pot with a number alongside it) on the back of all of our packaging to see how many months your product can be used for after opening at minimum.

Will my product become less effective after opening?
The safe use of all of our products is an absolute priority at Clarins. As such, the quality and properties of our formulas are guaranteed within the limit of the 36 months preservation period and the period after opening [PAO] date on the label. All of our formulas are tested in extreme or accelerated conditions, giving products their minimal lifespan of 36 months after its manufacturing date as along as proper storage conditions are observed.

Why can I only see the manufacturing date on Clarins T.R.U.S.T.?
The manufacturing date is used as a reference for all other stages in a product’s lifecycle. It also marks the start of a product’s preservation period. At Clarins, almost all of our skincare products are manufactured at our facility in Pontoise, north of Paris. Because of this, the entire manufacturing process from formula preparation to quality control is monitored from start to finish.