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My Loyalty Program

My Loyalty Program

HOW DOES THE SCHEME WORK

  1. How does the loyalty programme work?

    When you place an order on www.clarins.com, you automatically earn reward points to use towards future purchases.

  2. My account

    Register today and we'll automatically give you 20 points to get you started. That's equivalent to spending AED 100 !

  3. How do I check my points?

    Go to my account--> click on rewards

  4. I have already made a purchase on www.clarins.com; do I already have a personal account on the website?

    Yes, all customers must create an account on the clarins website.

POINTS EARNED

  1. How many points do I receive for a purchase?

    Earn a point for every AED 5 you spend Online (not including VAT, delivery charges, loyalty voucher codes and Online Gift Vouchers).

  2. How do I use my available points?

    Rewards points apply at checkout when purchasing off our website.

  3. How long are my points valid for?

    Points are valid for 2 years.

  4. What happens to my points if I don't use them before they expire?

    You can only use your rewards before they expire.

  5. Why aren't my points updating?

    Please contact customer care to help you with any issue faced regarding rewards.

MY GIFT

  1. Can my voucher be combined with other promotional offers?

    Please note you may use one loyalty promotional code per order and may combine it with any current gift offer that does not require a Promotional Code on the site, providing your total order value with your Loyalty code applied is over the qualifying spend threshold.

  2. Can I pick up my gift in a shop?

    All online gifts are exclusive to our online website and can only be picked and delivered through the website.