Privacy & Security | Privacy Policy


1 - Introduction

This Privacy Policy is applicable to all the services offered and administered by the Site, which is operated by the company Clarins (Middle East) Ltd. (Branch), whose registered offices are located at Dubai – UAE, Dubai Airport Free Zone.

Personal Information gathered about you and processed in accordance with this Privacy Policy is controlled by the laws of the United Arab Emirates, including but not limited to Federal Law No. 3 of 1987, also known as the UAE Penal Code.

Please read the following Privacy Policy t  understand how we use your Personal Information (as defined under section 2 hereto) after it has been collected by us. Please read through this Privacy Policy before submitting any of your Personal Information to us.

By submitting data to us or any third party mentioned in this Privacy Policy through, you consent to our use of your data in the manner set out in this Privacy Policy.

If you have any questions about this Privacy Policy at any time, please contact us via e-mail or at

This Privacy Policy may be updated from time to time. The date of the most recent revisions will appear on this page. In case of such an update we will post a prominent notice on the Site notifying you of the change. You will also be notified via E-mail of any significant changes of how we process your information and you will be requested to provide your consent to such changes when required by law.


2 - When do we collect Personal Information?

“Personal Information” that we shall collect and process about you will consist of any information which refers to you personally and that may be generated though the Site such as but not limited to your name, e-mail address and postal address (as further explained under section 3 hereto). We collect Personal Information from you when you do the following through our Site:

  • visit the Site;
  • register on the Site;
  • submit any queries online.


3 - What Personal Information do we collect from you?

We may collect Personal Information from you including but not limited to:

  • name;
  • postal address;
  • phone number;
  • content information (photos, videos, reviews, comments, etc.) ;
  • e-mail address;
  • any other Personal Information provided by you;
  • your IP address, information about the websites you visit and your trends as a user as further explained in section 7 and 9 of this Privacy Policy.


4 - What do we do with your Personal Information?

When you give us any Personal Information as indicated above, we use your Personal Information to:

  • administer this Site;
  • identify visitors on the Site and monitor its use;
  • improve your browsing experience;
  • enable the use of the services made available on this Site; provide you, with your express consent where required by law, with information by e-mail, sms, mms, faxes, phone calls (automated or not), post, or any other communications means, about the latest news or special offers from Clarins which may be of interest to you unless you have opted to be excluded from these communications. You can inform us at any time and for free if you no longer wish to receive such information by sending us an e-mail at:
  • respond to your submitted queries.


5 - Who do we pass your Personal Information to?

We may share Personal Information collected via the Site with third party service providers who perform services on our behalf based on our instructions in order to help us to operate the Site, process and queries or otherwise manage the customer relationship between you and us.

The Personal Information you submitted when you register on this Site  and the information concerning your use of the Site  will be shared with Clarins and any of its affiliated companies so that they can send you information about their products if you have consented by ticking the relevant box. These organizations belong to Clarins and the information that you will be sent will relate to their products only.

Other than as provided above, we will only disclose Personal Information to government bodies and law enforcement agencies, successors in title to our business, or in connection with any legal proceedings or prospective legal proceedings, or to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and reducing credit risk as permitted by law). In this case we will inform you about the disclosure and the entity we disclosed your Personal Information to.


6 - Cookies and Web Beacons

When you visit our Site we may store information on the hard drive of your computer in the form of a "cookie" (essentially a small text file or single GIF).

Cookies allow us to tailor the Site to your interests and preferences. For example, a cookie might contain information about the web pages you have visited on the Site, which could allow us to customize and personalized features on our Site, your computer, mobile phone or other device  (all referred to here as device) your next visit to the Site. However, cookies do not allow us access to the rest of your computer; such implementation requires Clarins to obtain your prior consent.

Most Internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the Site.

Cookies are small data files that your browser places on your device. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser it can help a website deliver a more user friendly service – for example, remembering previous purchases or account details.

We use cookies in order to remember your choices, to give you a better user experience and improve our Site by providing content that’s more accurately suited to your needs.

This means we use cookies in order to remember:

Your browser settings, such as the type of browser you use and what plug-ins you have installed. Your movement on and usage of our sites. We do not collect personal data as part of this activity. We collect statistical data so we can optimize our site.

Some cookies last until you close your browser, others are stored for longer. Our maximum cookie age is 2 years.

You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this) but please keep in mind that if you do this, certain personalized features this Site provides will not function properly.


7 - Social plugins

When you are on the Site you may notice that there is content from other sites, for example a video from YouTube or a store locator map from Google. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to improve the user experience. As a result, you may be sent cookies from these other websites. Clarins does not control these cookies and we suggest you check these third-party Sites for more information about the cookies they use and how you can manage them.

Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. This is referred to as In Private in Internet Explorer version 8 and newer; Incognito in Google Chrome version 10 and newer; Private Browsing in Firefox version 3.5 and newer; Private Browsing in Safari version 2 and newer and Private Browsing in Opera version 10.5 and newer. If you wish to restrict, block or delete cookies from the Site – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. Please keep in mind that if you do this, certain personalized features of the Site will not function properly.


8 - Linking to other websites

The Site contains hyperlinks to Site owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these sites. We do not accept any responsibility or liability for the privacy practices of such third party Sites and your use of such Sites is at your own risk.


9 - IP Addresses

We study visitor trends since we are interested in the successful dissemination of information through the Site. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit. Analysis software is used to generate reports which help us to learn more about how we can enhance your experience with the Site. This information is not used to develop a personal profile of you. The log files are regularly purged. An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. Generally, an IP address will change every time your computer connects to the Internet. However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed Personal Information. This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.


10 - Your rights concerning your Personal Information

In accordance with applicable law, you have the right to request access to the Personal Information that we hold on you, to have any errors in that information corrected, to request that the Personal Information is deleted as well as to object, on request and free of charge, to the processing of your Personal Information for direct marketing purposes. Please address your request to the data protection manager via e-mail or at We will address your queries in accordance with the regime established by the applicable legislation.