Returns | Information on Returns
Your satisfaction is of the highest importance to us, and we're pleased to give you the option to return your order free of charge purchased on www.clarins.ae within 14 days of the date of initial dispatch.
The process is very simple. In case of damaged, defective or incorrect item, please contact customer care at customercare.me@clarins.com to arrange the pickup.
T&C- Products must be returned in their original condition. We are unable to accept items back that have been opened or used unless the product is damaged or defective.
- We will not be able to process a refund for any return received outside the 14-day period.
- This policy exclusively pertains to online purchases made at www.clarins.ae. We are unable to accommodate returns for items purchased from any other outlet.
- Your original delivery cost will not be refunded.
- Your return request will be processed within 3-5 working days.
- Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
- When initiating a return, please ensure to include any associated gifts received with your purchase, such as miniature products, samples, or accessories. These gifts are provided when you meet the qualifying spending threshold of the current offer.
How do I return a product?
We wish to ensure your complete satisfaction while shopping on Clarins.sa, and we will gladly accept your return free of charge purchased on www.clarins.ae within 14 days from the date of initial dispatch.
The process is very simple: Simply contact customer care at customercare.me@clarins.com to arrange the pickup with Aramex within 2 working days.
The item(s) must be returned in their original conditions. We are unable to reimburse items back that have been opened or used unless the product is damaged or defective.
Follow the instructions outlined in Returns Policy and Procedure section
When will I be refunded?
Returns are processed and refunded by our team within 3-5 working days of receipt of your package at our warehouse.
My package has been returned to your warehouse, but I haven't received a refund confirmation email within 5 days?
Kindly contact our customer service team at customercare.me@clarins.com or via our contact us page
Please have your order number ready to facilitate your request.
How are refunds issued for a return?
The refund will be credited back to the original method of payment, whether it's a credit or debit card used for the initial purchase. You'll receive a refund equivalent to the returned product(s) value once the return has been received and processed. Please note that shipping costs are non-refundable. For further details, kindly refer to our Returns Policy and Procedure.
Do you offer exchanges?
We only process exchanges for damaged products. To initiate an exchange, customer care will arrange the pickup with Aramex within 2 working days. Once the item is received and verified, we will arrange for a replacement to be sent to you, completely free of charge.
Is it free to return my order?
Your satisfaction is our top priority, and we are delighted to offer you the opportunity to return your order at free of charge.
Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
If you have questions about returns, please contact us by phone at +9714 800 2527467 Monday to Friday from 9:00am – 6:00pm (excluding holidays) Or contact us through our Contact Form
