Shopping | Tracking Your Order

Once we have received your order, you will receive a confirmation email from us. If you do not receive a confirmation email within an hour of placing, please contact our Customer Service team on +971 4 299 61 11 or email

You will then receive another email from us once your order has been dispatched. Within this email will be your Fedex tracking reference number to track your order online or via their app. On average, your order should take between 2 to 5 working days to arrive.  

Did not find your question?

To speak to our customer care
representative, give us a call at 800 CLARINS (800 2527467)

Sunday to Thursday 9am to 6pm
(Excluding holidays)


Alternatively, you may also
Email us at