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Shipping | Delivery Information

Due to the current situation, the preparation of your online orders is always ensured. We took all the necessary measures to preserve the security of the Clarins teams and of our partners but also yours.
Following these new safety and distancing instructions, the preparation time is extended by 1 to 2 days. Delivery times are also extended from 2 to 3 days. An order placed online will be received within 7 working days on average. We thank you for your patience and we hope you enjoy your Clarins products!

Currently ae.clarins.com delivers within United Arab Emirates only.

All deliveries are made by our courier Fedex; your delivery will be fully tracked with updates by email and SMS throughout the dispatch and delivery of your order.

On the morning of your delivery, Fedex will contact you to advise your estimated one hour delivery window alongside the name of your driver.

A signature will be required upon receipt; if no one is available to sign for the parcel, a card will be left with information on how to arrange a redelivery or collection.

Shipping Fees

Shipping is free on all orders of 250 AED or more.

For orders below 250 AED, the delivery fee is 20 AED for standard delivery.

Did not find your question?

To speak to our customer care
representative, give us a call at 800 CLARINS (800 2527467)

Sunday to Thursday 9am to 6pm
(Excluding holidays)

or

Alternatively, you may also
Email us at customercare.me@clarins.com