Returns | Information on Returns
Refunds will only be made against the original credit/debit card used.
We hope your order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return it for free for an exchange or refund (within 30 days from the date of dispatch). Please note we can only offer a refund if returned within 30 days from the date of dispatch.
If you no longer have your returns form supplied with your order, please contact our Customer Service team within the 30-day period, quoting your order number so they may email you a printable copy.
If you have received a faulty product (faulty device/container, texture or fragrance) or experience an allergy, please contact our Customer Service team on 800 CLARINS (800 2527467) or via email at firstname.lastname@example.org and we will explain how to return your product(s). For the avoidance of doubt, faulty products do not include those damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you.
If you experience an issue with an item within a collection, kit or value pack and would like a refund, you will be required to return ALL items within the set for this to be processed. However, if one of the products is damaged, faulty or incorrect, please send us back the product for a free replacement.
If you are not completely satisfied with your order and would like to return this, please complete and enclose your returns form and return your parcel either via our free Fedex service, or an alternative postal service of your choice. Unfortunately, we are unable to reimburse any return postage fees.
● Products must be returned in their original condition and unfortunately, we are unable to accept items back that have been opened or used, unless the product is damaged or defective.
● This policy is only applicable to purchases made online at www.ae.clarins.com; we are unable to process returns for purchases made from any other outlet.
● Unfortunately your original delivery cost will not be refunded.
● Your return request will be processed promptly and are processed within 6 working days of receipt.
● Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
If you have questions about returns, please contact us by phone at +971 4 299 61 11 from 9:00am – 6:00pm (excluding bank holidays) or via email at email@example.com